Can I get a full refund?

Learn more about getting a full refund.

If you cancel your session 4 hours before your start time, a full refund will be applied to your account.

Cancellations with less than 4 hours before your booking start time, will be granted refunds
on a case by case scenario. First, please speak to a staff member to see if we can resolve your issue. If the issue cannot be resolved by a staff member, please reach out to us at


Question: Can I get a full refund?