Smart Help Center
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What is the voltage of the outlets at LAUFT?
What do I do if I see leak or something broken at a location?
Can I adjust the brightness of the lights?
What is your policy on video/photo in the workspace?
What is VAULT's pet policy?
What is LAUFT's plant policy?
What can I book at LAUFT workspace?
Can I switch workstations?
What’s a Session?
How do I make a Session?
Are there expectations when working in a LAUFT?
What if I am not satisfied with my work experience?
Can I make a Session if I don't have my smart phone?
How far can I book a Session in advance?
Why doesn’t LAUFT offer memberships?
How do I pay for my Session?
Are there hidden fees?
What payment methods can I use?
How do I update my payment method?
Where can I view my invoice?
How can I update my billing information?
Can I pay in a different currency?
IT and Audio Visual
What do I do if I can't connect to the WIFI?
What do I do if the TV does not work?
Can I use my phone inside a LAUFT location?
How do I connect to the webcam in a LAUFT office?
How do I connect to the WIFI at LAUFT?
What is the Internet speed in LAUFT?
Can I use a TV at a LAUFT location?
How can I use the TV for video conferencing?
Who do I contact in case of an emergency?
How do I use the LAUFT secure desk locker?
I’ve forgotten my LAUFT passcode for my desk locker
What is LAUFTs policy on bringing alcohol into the workspace?
How does LAUFT secure user data?
Would LAUFT ask me for personal or financial information?
What to do if I think someone is using LAUFT without a reservation?
How do I open locked doors in LAUFT?
Can I receive personal mail at a LAUFT location?
Can I bring in my own furniture to use in my office?
How often is the workspace cleaned?
What is LAUFT's refrigerator policy?
Do LAUFT locations contain a microwave?
Do LAUFT locations contain water fountains?
Who do I contact if one of the kitchen appliances do not work?
What constitutes as harassment?
What enforcement measures can be taken?
How do we report an incident?
Who do we contact to report an incident?
What are important contact numbers?
What is your policy on taking photos/selfies?
What language should I use to be inclusive to everyone?
What are your general guidelines?
What is your policy on racism?
What is your policy on ableism?
What is your policy on sexism?
Where do we go for mediation?
Email and Notifications
I don’t want to receive emails about LAUFT locations besides the one I work at regularly.
How do I opt-in or opt-out of communications?
What type of notifications will I receive from the app?
How do I redeem an offer?
How do I earn LAUFT loyalty points?
Can I use LAUFT if I am travelling but my app store is set up in a different country?
Where do I go to download the APP?
How do I set up an enterprise account on the LAUFT website?
What is one of our partners does not honour or stops honouring an offer?
I have received an error when redeeming an offer. What do I do?
How much does printing cost?
How do I pay for printing?
Can we print in colour or only black and white?
What do I do if the printer is not working?
Do we have increased cleaning protocols?
Are there protective barriers to prevent interactions?
What is your face mask policy?
How do you ensure physical distancing?
Do you provide wipes and hand sanitizers?
Do you have behavioural signage?
Have you made changes to your HVAC systems?
Can I get a full refund?
How much of an advance notice do I need to give before cancellation?
Does the refund go to my credit card or the App?
Hello. How can we help you?
Do you have questions about using one or some of our features within our facility? We got you covered!
Learn how to make a booking at any LAUFT workspace in the network.
Learn about the LAUFT Wallet and how to load it to pay for all your on-demand work services.
IT and Audio Visual
Learn how to access the WiFi and use all of the tech tools in LAUFT workspaces.
We address all customer health, safety and security concerns for all members who use our public workspace.
Learn about LAUFT's office amenities to help you have the best experience at our locations.
Need to reheat your food, keep your lunch refrigerated or access to cold water. Our LAUFT appliances are here to help.
We have zero tolerance for any behaviour that goes against our community guidelines. Find out what we stand for below.
Email and Notifications
Learn more about emails, notifications and opting in or our of our communication.
All questions related to our LAUFT APP
Facing a difficulty with our website, one of our offers or setting yourself online. We have the answers you need.
Learn about everything related to printing at our LAUFT facility.
Want to know about our response to COVID and how we keep our workspaces clean? We provide all details in this section.
We hope you are always happy with our service but if you are curious about our refund policy, find out here.