How much of an advance notice do I need to give before cancellation?
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  3. How much of an advance notice do I need to give before cancellation?

How much of an advance notice do i need to give before cancellation

You must provide at least 4 hours advanced notice before cancelling a booking.

We advise members to cancel a booking as soon as they confirm they cannot attend. If you cancel less than 4 hours before your confirmed timeslot, we will be charging you for the booking amount.