Who do we contact to report an incident?
  1. Smart Help Center
  2. Community Guidelines
  3. Who do we contact to report an incident?

Who do we contact to report an incident?

You can make a personal report by: Contacting a LAUFT staff member, identified by their outfit/badge. Emailing us: makesmartwork@mylauft .com. Calling us: 1-844-WE-LAUFT

If someone makes you or anyone else feel unsafe or unwelcome, we encourage you to report it as soon as possible.

You can make a personal report by: Contacting a LAUFT staff member, identified by their outfit/badge. Emailing us: makesmartwork@mylauft .com. Calling us: 1-844-WE-LAUFT

When taking a personal report, our staff will make sure that we discuss your issue privately and securely. They may involve other LAUFT staff to ensure your report is managed properly. At this point, we will ask you to go over the details of the harassment.

This can be a difficult process, but we’ll handle it as respectfully as possible, and you are welcome to bring someone with you for support. We will never ask you to confront someone, and we will not relay your name or information to the accused.

Our team will be happy to put you in touch with security, law enforcement, or any other local services you request. We want you to feel safe and comfortable. Your attendance is important to us.