- Smart Help Center
- Community Guidelines
- Who do we contact to report an incident?
-
Bookings
-
Billings/Payments
-
Refunds
-
Onboarding Toolkit
-
Building Facilities
-
IT and Audio Visual
- What do I do if I can't connect to the WIFI?
- What do I do if the TV does not work?
- Can I use my phone inside a LAUFT location?
- How do I connect to the webcam in a LAUFT office?
- How do I connect to the WIFI at LAUFT?
- What is the Internet speed in LAUFT?
- Can I use a TV at a LAUFT location?
- How can I use the TV for video conferencing?
-
Security
- Who do I contact in case of an emergency?
- How do I use the LAUFT secure desk locker?
- What to do in case I've forgotten my LAUFT passcode for the desk locker?
- What is LAUFT's policy on bringing alcohol into the workspace?
- How does LAUFT secure user data?
- Would LAUFT ask me for personal or financial information?
- What do I do if I think someone is using LAUFT without a reservation?
-
Office Amenities
-
Pantry
-
Community Guidelines
- What constitutes harassment?
- What enforcement measures can be taken?
- How do we report an incident?
- Who do we contact to report an incident?
- What are important contact numbers?
- What is your policy on taking photos/selfies?
- What language should I use to be inclusive of everyone?
- What are your Code of Conduct guidelines?
- What is your policy on racism?
- What is your policy on ableism?
- What is your policy on sexism?
- Where do we go for mediation?
-
Email and Notifications
-
LAUFT APP
-
Website
-
Printing
-
COVID Response
Learn more about who to contact to report an incident.
You can make a personal report by: Contacting a LAUFT staff member, identified by their outfit/badge. Emailing us: makesmartwork@mylauft .com. Calling us: 1-844-WE-LAUFT
If someone makes you or anyone else feel unsafe or unwelcome, we encourage you to report it as soon as possible.
You can make a personal report by: Contacting a LAUFT staff member, identified by their outfit/badge. Emailing us: makesmartwork@mylauft .com. Calling us: 1-844-WE-LAUFT
When taking a personal report, our staff will make sure that we discuss your issue privately and securely. They may involve other LAUFT staff to ensure your report is managed properly. At this point, we will ask you to go over the details of the harassment.
This can be a difficult process, but we’ll handle it as respectfully as possible, and you are welcome to bring someone with you for support. We will never ask you to confront someone, and we will not relay your name or information to the accused.
Our team will be happy to put you in touch with security, law enforcement, or any other local services you request. We want you to feel safe and comfortable. Your attendance is important to us.
Question: Who do we contact to report an incident?